Your confidence matters to us.
At AFRIDI STORE, we want you to shop with confidence. Every order is carefully checked and prepared before dispatch. If your order is eligible for a return or exchange, our team is here to make the process as simple and straightforward as possible.
RETURN WINDOW
Eligible products may be returned or exchanged within 7 days of delivery.
To qualify for a return or exchange, the product must meet all of the conditions outlined below.
RETURN CONDITIONS
The product must:
- Be unused and in its original condition
- Be returned in its original packaging, where applicable
- Include all original accessories, tags and accompanying materials
- Not show signs of use, wear, damage, stains, scratches or modification
- Be returned with the original order information
- Be securely packaged to prevent damage during return shipping
Products that do not meet these conditions may not qualify for a return or exchange.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
To help us review the issue, we may request clear photographs or videos of the product, packaging and shipping parcel.
Once the issue has been assessed and confirmed, AFRIDI STORE will work with you to provide an appropriate resolution.
EXCHANGE
If you wish to exchange an eligible product, please contact our customer support team before sending the item back.
Exchange requests are subject to product availability. If the requested replacement is unavailable, our team will guide you regarding the available options.
NON-RETURNABLE ITEMS
Products may not be eligible for return or exchange if they:
- Have been used, worn or altered
- Have been damaged after delivery due to customer handling
- Are missing original packaging, accessories or tags
- Show signs of use or damage
- Are returned without prior approval from our team
Certain products may also be non-returnable due to their nature or hygiene considerations.
RETURN SHIPPING
For returns requested due to a change of mind, incorrect selection or personal preference, return shipping costs may be the responsibility of the customer.
If the product received is incorrect, defective or damaged, AFRIDI STORE will review the case and determine the appropriate resolution.
HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, please contact our customer support team and provide:
Order Number
Customer Name
Reason for Return/Exchange
Photographs or Videos, if applicable
Our team will review your request and guide you through the next steps.
IMPORTANT NOTE
Please do not send any product back without contacting our team first. Unauthorized returns may not be accepted or processed.
All returns and exchanges are subject to the conditions outlined in this policy.
CONTACT US
For returns, exchanges or order-related assistance:
WhatsApp: 0335 5707024
Email: yswatchesofficial@gmail.com